Company: Titanicom Tech Limited (Hong Kong Company) Industry: IT industry, Telecom Position: Technical Service Engineer (Frankfurt, Germany) Salary: to be negotiated Contact: daisy@titanicom365.com Job Description
1. Project delivery responsibilities - Take over project from sales and pre-sale team and perform handover session in order to internally kick-off project
- Participate in technical discussion and propose technical solution to customers’ requirements
- Prepare necessary document in advance, including configuration scripts, label table, cable connection table, service migration plan, etc.
- Collect ID information from both internal team members and external partners to apply data center access in advance
- Site survey of the data center and export the site survey report on time
- Lead the planning and implementation of project onsite, including installation, racking, cabling, configuration, commission etc.
- Define the scope of work for new recruits and elaborate to stakeholders
- Manage both internal and external project resource allocation and ensure external partners performing their best
- Ensure that the project deliverables are on time, within budget and meet quality demand
- Daily, weekly, monthly and quarterly onsite report on project or customer level when it is required
2. Operation & maintenance service deliver responsibilities - Standby on-call by 24*7 basis and provide first-level contact and incident resolution for customers and escalates major incidents as appropriate
- Preparing SOP (standard operating procedure) of onsite support case and seeking for internal approval
- Urgent onsite support when it is required within 4 hours for the highest SLA response
- Troubleshooting, diagnosing and resolving hardware, software, network and system problems
- Replacing faulty network hardware components during the day and night
- Responsible for the installation and configuration of new end user software and hardware on operation and maintenance matters
- Accurately document incident and service requests within the service management platform
- Assist in purchase and inventory in and out of all technology equipment or spares parts
- Evaluate current configuration and processes and develop documentation and SOP’s
- If necessary, liaise with third-party sub-contractors or vendors to support internal procurement process
- Helps develop, document, communicate and enforce end user and networking policies
- Case report upon closure of tickets along with weekly report, monthly report, quarterly report or yearly report
- Position may be required to perform duties outside their normal responsibilities as needed and when requested
Requirement - Diploma or above, preferably in computer or network;
- 1-5 years of working experience in IP or IT project delivery; outstanding fresh graduates are totally welcomed；
- Basic network knowledge, such as TCP/IP protocol stacks, basic routing and switching knowledge；
- Basic server knowledge and familiar with Linux CLI；
- Fluent in both English and German, Mandarin or other third language is preferred；
- Able to travel domestically and overseas;
- Work efficiently under pressure and overtime work may be required;
- Familiar with Huawei devices (or H3C devices) and experience in network design/technical implementation is preferred;
- Cisco CCNA, CCNP, CCIE or Huawei HCNA, HCNP, HCIE certification is preferred, PMP or ITIL certification is preferred
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