开元周游
德国频道
查看: 522|回复: 0
打印 上一主题 下一主题

[招聘] 居家办公!招物流/电子商务客服专员-Ebay旗下企业诚聘有...

[复制链接]
跳转到指定楼层
1#
发表于 20.6.2022 15:51:22 | 只看该作者 回帖奖励 |倒序浏览 |阅读模式
About Us:   
We are looking for a motivated and experienced customer service specialist to strengthen the rapidly growing commercial team for our customer.
Provide an effective, proactive and quality ecommerce fulfillment service focusing on customer centricity & customer experience.
(Home office)
Customer Service Specialist
(m/f/d)-logistics/e-commerce
Job Responsibilities:
  • Serve local customer fulfillment requirements using multiple communication channels (email, telephone, chat functionality etc.)
  • Share responsibility for the day to day case load management in line with CS SOPs, ensuring timely and proactive communication with customers and other stakeholders
  • Improve your working knowledge in relation to e-commerce fulfillment, serving our customer needs ensureing our operations are conducted in accordance with our SOPs and adhereing to the KPIs set.
  • Complete all tasks assigned to you including system entry requirements and additional tasks assigned by your Manager in a timely and accurate manner.


Qualifications:
  • Atleast 2 years customer service experience preferably in a 4PL / e-commerce fulfillment work environment or experience in the freight or logistics industry.
  • Ability to proactively manage customer interactions focusing on prompt issue management.
  • A focused, results orientated individual with a continious improvement mindset.
  • An effective verbal and written communicator to effectively interact with clients including Senior Management Personel.
  • Excellent command over the English language (both verbal and written) is critical. The ability to fluently communicate in Mandarin would be a real bonus.
  • Experience using the Zendesk platform would be highly regarded.
  • Eligibility to work in Germany on a permanent basis.





Ihre Bewerbung
Wenn Sie an dieser Stelle interessiert sind, senden Sie bitte Ihren Lebenslauf an den Headhunter Frau Xiao:
linghui.xiao@work-in-de.de

oder bewerben Sie sich online:

https://bms.empfehlungsbund.de/bewerbungen/start/dmtg/FK-CSS-2022%2F04


扫描下方二维码↓,加入在德国插队的全德队友找工作群~
您需要登录后才可以回帖 登录 | 立即注册

本版积分规则

站点信息

站点统计| 举报| Archiver| 手机版| 小黑屋

Powered by Discuz! X3.2 © 2001-2014 Comsenz Inc.

GMT+1, 2.12.2024 15:55

关于我们|Apps

() 开元网

快速回复 返回顶部 返回列表