杜塞Mammotion招聘2-3位售后工程师

ky_587e613a1

Location: Germany，Düsseldorf
Job Type: Full-Time
About Us:
Mammotion is committed to shaping a smarter and high-quality eco friendly outdoor lifestyle by providing innovative outdoor robotics solutions. Our mission starts with the revolution of robot lawn mowers for professionals and consumer
Responsibilities:

• Customer Support:
  
  
  • Serve as the primary point of contact for customers in Europe, addressing inquiries, concerns, and providing timely resolutions.
  • Communicate effectively in multiple languages, ensuring a high level of customer satisfaction.
    
• Issue Resolution:
  
  
  • Investigate and resolve post-sales issues, including product defects, shipping discrepancies, and warranty claims.
  • Collaborate with internal teams to ensure swift and effective solutions.
    
• Product Knowledge:
  
  
  • Develop a deep understanding of our products to provide accurate and helpful information to customers.
  • Stay updated on product features, specifications, and troubleshooting procedures.
  • Train and support local third service centre and offline distributor service team.
    
• Local Service Centers:
  
  
  • Coordinate with local service centers across Europe, ensuring they have the necessary spare parts and technical  to assist customers effectively.
  • Proactively visit the third-party after-sales service center and distributor service team, collect and feedback their problems, and solve them in time.
    
• Documentation:
  
  
  • Maintain detailed records of customer interactions, resolutions, and feedback.
  • Provide regular reports to management on key performance indicators and customer satisfaction metrics.
    

Qualifications:

• Previous experience in customer service, preferably in an after-sales or technical support role.
• Fluent in English, other European language will be a plus (French, German, Spanish, etc.).
• Strong communication and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
  

Benefits:

• Competitive salary and commission structure.
• Opportunities for professional development and growth.
• Dynamic and collaborative work environment.
  

If you are a passionate and results-driven individual looking for a challenging opportunity in European sales, we invite you to apply by submitting your resume and cover letter to yuki.wu@mammotion.com
Mammotion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.